Despite this the room was looking a bit tired, which is a general theme for the hotel, with paint peeling and woodwork in need of repair. I particularly enjoyed the shower in the main bathroom (yes we had a choice of two bathrooms as the suit comes with the main bedroom and what would normally be the room next door) which was huge with a view of the ocean whilst showering. We stayed in the dual aspect suite which was fantastic, very spacious with magnificent views from each of the two balconies, the one off the bedroom even had a day bed to lounge on whilst watching the sunset. Sure reception was busy but this happens all the time and is handled so much better everywhere else I’ve stayed.

We spent 50 minutes standing in a queue waiting to check in no offer of a seat, welcome drink or any attention at all. The Hilton experience didn't get off to a good start. This hotel could be so lovely but it is poorly managed at the highest level - the leadership team should be disappointed with themselves for this and recommend you look elsewhere.… The hot tub has an ‘out of order’ sign - most people will think this is temporary but I know this has been the case for at least 18months. The sun loungers on the beach are the exact same ones that have been there for the last 5 years or so, they are dirty, tatty and breaking up. The same goes for the gym, I went at 7:15am and there were no sweat towels available, all 7 or 8 people in the gym were similarly frustrated by this. If you want to go for a swim in the pool, don’t expect a towel to be available - they don’t supply enough clean towels to last more than a few hours. There are not enough staff, if you need anything from reception, be prepared to wait 30mins. They are no doubt paid far too low a salary. The staff are not happy, this is obvious from the moment you arrive. It’s simple - this hotel wants to take as much money from you as possible and make its costs as low as possible to line the pockets of the fat cats in the USA. But as with most large corporations, profitability is all that is important.

The Palace of the Lost City at Sun City Resort.

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